• Location: Cambridge, MA
• Type: Temporary
• Job #5052

HR Operations & Systems Specialist

Summary of Key Responsibilities 

Under the direction of the appropriate HR Operations and Systems team member(s), this role will support the daily and cyclical activities of the group.  Primary responsibilities in this role include the following:

• Daily processing of employee lifecycle changes and other data entry into the organization’s HR systems to ensure data is accurate and relevant for reporting and analytics 
• Monitor the integration of new hires and internal transfers from Taleo to Oracle Fusion HCM and ensure records are processed in a timely manner into Oracle Fusion HCM
• Regularly conduct data validation and data integrity audits to support ongoing tracking and maintenance of HR data
• Own the coordination of the HR Operations & Systems email inbox by serving as tier one support for client inquiries regarding issues and questions related to HR systems and operations, while escalating and assigning to other team members as needed 
• Validate that processes and integrations that utilize HR systems are running as scheduled and when needed, research, troubleshoot and escalate issues in an appropriate manner
• Support the research of break/fix system issues or new functionality inquiries by logging tickets with our Managed Service Providers, reviewing their responses, updating, and providing information requested to support resolution, and partnering with other team members as needed 
• Serve as the main point of contact in coordinating HR System upgrades, maintain User Acceptance Testing (UAT) test scripts, and participate in and document UAT results 
• Create and revise HR system and operations documentation, job aids and other training materials that reflect current system functionality as well as HR processes and procedures
• Respond and provide results and analysis to data requests received from HR Business Partners and other HR Centers of Excellence
• Provide support, as directed, to other cross-functional projects that support HR Systems and Operations initiatives as needed

To be successful in this role, you will:

• Be a curious individual with exceptional attention to detail and a strong desire to learn and provide quality work product
• Be willing to develop a thorough understanding of, and act as a key resource for, all HR systems and related processes
• Be a team player who believes that no task or ask is too small or too big 
• Be someone who enjoys helping others and delivering exceptional client service in a fast-paced environment where change is constant
• Be open to real-time feedback, coaching, and guidance to help support your success on the team and in the organization

Qualifications 

• BA/BS Degree or equivalent work experience 
• Ability to work in a fast-paced environment while maintaining organization and prioritization
• Passion for excellence and desire to delight the customer with every contact 
• Know when to ask for additional support 
• Strong verbal and written communication skills is a must 
• Strong Microsoft Office skills (Word, Excel, PowerPoint) 
• Analytical with strong problem-solving and critical thinking skills
• Strong client service skills; ability to establish and maintain effective working relationships
• Collaborate with functional and technical staff, both internal and external, to achieve results
• A positive attitude and willingness to do what it takes to get the job done on time
• Attention to detail and pride in work

Our client is an EEO employer committed to an exciting, diverse, and enriching work environment.

All qualified candidates are urged to submit a resume and cover letter to [email protected]