Job Posting

Patient Recruitment & Retention Coordinator

  • Location: Cambridge, MA
  • Type: Temporary
  • Job #4907

Start: 05/07/2019

End: 12/20/2019

Department: Clinical Operations

Job Code: Patient Recruitment & Retention Coordinator

Job Title: Manager, Patient Recruitment & Retention


  • Establish multifaceted program level patient recruitment & retention strategies and maintain alignment for all study-specific efforts
  • Determine recruitment and/or retention plans based on protocol, patient populations, country, and site feasibility
  • Develop contingency / risk management plans for projects and assist in the preparation and execution of sound correction strategies
  • Advise on country and site selection where appropriate
  • Execute deliverables that are flexible, adaptable, and deliver value
  • Lead the creative concept / design process of recruitment and retention approaches and materials. Copywriting experience a plus.
  • Identify, oversee and manage external recruitment/retention suppliers for study-specific efforts
  • Judiciously manage recruitment / retention annual investment plans, balancing recruitment strategy with analytics, digital and advocacy deliverables
  • Partner with Clinical Operations, Patient Advocacy, Medical Affairs, CRO teams, and other key stakeholders to implement innovative recruitment / retention efforts including social, digital, and long-term patient engagement initiatives
  • Interface with KOLs, principal investigators and their teams, and patient groups as appropriate
  • Establish global and country specific therapeutic area knowledge and expertise
  • Build on and foster culture of innovation, up-front planning, and timely execution of initiatives on a global basis in an outsourced model setting 
  • Implement and manage request for proposal through the bid process for outsourced recruitment/retention tactics
  • Create and maintain mutually beneficial long-term partnerships with suppliers to foster feedback and continuous improvement
  • Create reporting tools to measure ongoing activities and other key performance, quality and effectiveness indicators
  • Develop tracking tools and oversees project budgets, timelines, and deliverables
  • Proficient in development and tracking metrics, and assessing performance for multiple projects
  • Integrate the patient voice into protocol development, and other patient faceting materials, and drug development process
  • Manage social media efforts pertaining to specific trials
  • Review and provide input on registry postings including trial listings 


  • Proven track record in patient recruitment and retention strategy development, budget planning, and program implementation
  • Experience identifying and managing multiple vendors, and tracking / forecasting budgets
  • Comprehensive regulatory knowledge, including ICH and GCPs
  • Exceptional organizational skills and ability to deal with competing priorities
  • Strong analytical reasoning and problem-solving ability
  • Strong communication (written and verbal) and presentation skills
  • Knowledge of global clinical trial management in a fast-paced CRO outsourced environment
  • Familiar with protocol and ICF development and review
  • Ability to understand and interpret clinical protocols and associated study specifications
  • Experience with rare disease / difficult to recruit populations a plus
  • Ability to multitask, work independently and as part of a multidisciplinary team, exercise sound judgement and escalate issues when necessary
  • Proficient with MS Office Suite (Excel, Word, PowerPoint)
  • Ability to work in the “gray”
  • Ability to challenge the status quo to ensure the development and adoption of patient- and site-centric approaches to recruitment and retention strategies
  • Ability to collaborate across the matrix and global CRO teams
  • Ability to manage complex issues and proactively apply critical thinking to address challenges
  • Experience facilitating global team meetings


BA / BS degree with a minimum of 5 years in the pharmaceutical or biotech industry

Skills and Experience:

Required Skills:  



Minimum Degree Required: Bachelor's Degree


Cambridge, MA


Start Date: 05/07/2019

Estimated End Date: 12/20/2019

Hours Per Week: 40.00

Hours Per Day: 8.00


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